CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

 

GENERAL:

 

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling contract presented to you.

 

Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

 

Shipping costs, which are the cost of shipping the product, are to be paid by the buyer.

 

1. Since the purchased product is not mass-produced but is produced in limited quantities, returns are not accepted.

 

2. The purchased product must be returned complete, in accordance with the specifications specified in the order, and accompanied by any documents such as the warranty certificate and user manual.

3. If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer fails to pay for the purchased product or cancels the payment in their bank records, the Seller's obligation to deliver the product terminates.

 

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

8. If, after the product is delivered, it is determined that the Buyer's credit card was used improperly by unauthorized persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with shipping costs at the Seller's expense.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

9. If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, if the payment was made by cash, the fee will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the amount to the Buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The Buyer will inspect the goods/services covered by the contract before accepting them. Any damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted by the shipping company. The goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must be returned along with the product.

 

16.  SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

17.  COMPANY NAME/TITLE:

18.  ADDRESS:

19.  EMAIL:

20.  TEL:

21.  FAKE:

22.   

23.  DURATION OF RIGHT OF WITHDRAWAL:

24.   

25.  Since the product purchased is mass-produced and in limited quantities, returns are not accepted.

26.   

27.  The costs incurred in exercising the right of withdrawal are the responsibility of the BUYER.

28.   

29.  EXERCISE OF RIGHT OF WITHDRAWAL:

The invoice for the product delivered to the third party or the BUYER. (If the invoice for the product being returned is from a corporate entity, it must be sent along with the return invoice issued by the institution. Returns of orders with invoices issued to corporate entities will not be completed unless a RETURN INVOICE is issued.)

31. Return form. Products to be returned must be returned complete and undamaged, including the box, packaging, and any standard accessories.

RETURN CONDITIONS:

18. The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.

19. If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for damages to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration that occur due to improper use of the goods or product during the right of withdrawal period.

20. If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.

 

21.  PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

22.  21. According to the Regulation, returns of underwear, swimsuits and bikini bottoms, makeup, disposable products, products that are prepared at the BUYER's request or clearly for their personal needs and are not suitable for return, products that are at risk of rapid deterioration or expiration, products that are unsuitable for return due to health and hygiene reasons if the BUYER opens the packaging after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided under subscription agreements, services performed instantly in electronic media or intangible goods delivered to the consumer immediately, audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables cannot be returned if the packaging has been opened by the BUYER. Furthermore, pursuant to the Regulation, it is not possible to exercise the right of withdrawal for services that have begun to be performed with the consumer's approval before the expiry of the right of withdrawal period.

23.  In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.

 

DEFAULT AND LEGAL CONSEQUENCES

24.  The BUYER acknowledges, declares, and undertakes that if the BUYER defaults on payment by credit card, the BUYER will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In such a case, the relevant bank may take legal action and claim any resulting costs and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay the SELLER any losses and damages incurred due to the delayed payment of the debt.

 

PAYMENT AND DELIVERY

24. You can make your payment via bank transfer or EFT (Electronic Fund Transfer) to any of our accounts (TL) at ............, ........., etc.

25. You can use your credit cards through our website to make single online payments or take advantage of online installment options for all types of credit cards. For online payments, your credit card will be charged at the end of your order.